While we hope to give a thoughtful and caring professional service, if you do have a problem then firstly report them to the Manager Michelle Gallagher or Gillian Gallagher the owner.
All complaints will receive a response within 3 days of them reaching us, a phone call or letter will be issued to explain what action if any is being taken. They will be dealt with within 4 weeks, giving a full written response. There is a complaints book in the home to register complaints which is read by the inspection officer on inspection.
The manager will make sure all complaints are dealt with swiftly and efficiently.