Complaints Procedure

Complaints procedure


While we hope to give a thoughtful and caring professional service, if you do have a problem then firstly report them to the Manager Michelle Gallagher or Gillian Gallagher the owner.

All complaints will receive a response within 3 days of them reaching us, a phone call or letter will be issued to explain what action if any is being taken. They will be dealt with within 4 weeks, giving a full written response. There is a complaints book in the home to register complaints which is read by the inspection officer on inspection.

The manager will make sure all complaints are dealt with swiftly and efficiently.


Michelle Gallagher

Home Manager