The Team


All staff at Norwood House are fully trained in First Aid, Fire Safety, Dementia Awareness, Manual Handling, DoLS, Food Hygiene, Safeguarding, Infection Control, Health & Safety and Mental Capacity


Michelle Gallagher (right)
Has been a part of Norwood House for 16 years and has been the home’s manager for 5 years. BA 2:1 Hons. In Business and Criminology and has NVQ Level 4 in Leadership and Management. Michelle is trained in Safe Handling of Medication, SAGE Book Keeping and Wages, Palliative Care and Nutrition.

Richard Simpson (left)
Trainee Manager
Richard has been with Norwood House for 2 years. Currently working through NVQ Level 3 and Safe Handling of Medication. Trained in Nursing for 2 years, in the community and in Hospitals. Responsible for  the Fire Safety for the home and training of staff in many areas including Safeguarding, Mental Capacity, Dignity, Pressure Care, Report Writing and Diabetes. Ensures all paperwork within the home is up to date. Richard is ‘Safeguarding Champion’ for the

Fran Atkin
Fran has been employed by the home since 1999. Fran has NVQ Level 2 and trained in Safe Handling of Medication. Also acts as the homes weekend cook.

Anna Krzysciak
Anna qualified in Poland as a Master of Arts in Social Care Education and is fully trained in Mental Health Awareness and Safe Handling of Medication. She has been with Norwood House since 2013. Anna is ‘Activities Champion’ for the home.


Mandy Arrand
A bubbly character who has been employed by Norwood House for over 2 years. Has NVQ Level 3 and Safe Handling of Medication. Amanda is ‘Infection Control Champion’ for the home.